Who took the Service out of Customer Service?

As you all have heard before, I work in the customer service industry...for good or bad, that is what I do and therefore, expect a certain level of assistance when I ask for it from others in the same industry. For instance, I am helping plan my college reunion (even though it's a low number I'm still not telling you which one). So I have been calling local venues asking about private parties and the cost. Out of 11 venues I called, only 3 responded after one attempt. After a second round of calls, I have only successfully received information from 2 additional people.

All I hear everywhere I go is "times are tough, I wish business was better." IT COULD BE IF YOU WOULD RETURN PHONE CALLS. I can't give you business, if you won't answer or return my phone call. As a consumer I will only put in so much effort to give you my business. Let's face it, I'm American and I'm lazy. Therefore my business will go to whoever works hardest for it...not the other way around.


While I'm at it, today is election day - go vote. One of my friends said it best on her facebook status. "If you don't vote, you lose the right to complain. And I, for one, would never put myself in that situation."